Returns & Exchanges
At Bestar, we want you to be completely satisfied with your home furniture purchase, which is why we offer a 30-day return window for items in their original packaging. Our goal is to ensure your living space feels perfect, and we are here to assist you if a product doesn't meet your expectations.
Initiate Your Request
Contact our customer service team or log into your account portal within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare Item for Shipping
Disassemble the furniture if necessary and place all components, hardware, and instructions back into the original manufacturer packaging to ensure safe transit.
Schedule a Pickup
Affix the provided return shipping label to the box and coordinate a pickup time with our designated freight carrier for large furniture items.
Receive Your Refund
Once our warehouse inspects the returned item to confirm it is in resalable condition, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing